I know I still need to post what happened with the eye doctor especially after #DBlogCheck day led to such an incredible outpouring of “good luck” messages (thanks Chris, I had no idea I needed it, but I definitely felt encouraged). I am still collecting my eyeball thoughts so for now, I have a little ditty about directions (I would not suggest singing this, more like hey-read-this, know-you-are-smarter-than-me, enjoy-your-far-superior-mind).
This morning I put my broken slidy door Dexcom receiver in it’s return-to-Dexcom packaging. It’s been fun, Dexy. You’re a good egg (well you’re not a 7+ so you’re less eggy and more old school original iPod-esque). I took off the rubber band that helps me keep the receiver in my pocket (friction, yo!) and placed the rubber band on my *NEW* receiver. Sad, but I need non busted gear. Dexcom provided everything I needed to ship Ye Ole Busted Dex back. Packaging, paperwork, FedEx envelop, shipping labels. I got to my office, sealed up the envelop, put on the shipping label and placed everything on an office mate’s desk where our daily FedEx shipments are picked up. Bye-bye Dex.
My office mate came to my office to drop off a shipment. Nope, that’s going out, not FOR me, FROM me. She’s super busy. No problem. FedEx package back to her desk. I walked up front a bit later. She was holding up my FedEx package. Was she going to try to deliver it to me again? Nope. “It’s buzzing”. Yep, buzzing. The FedEx envelop was indeed telling me my bg was above 160. I checked the new Dex. Yes, 171. Hmmmm.
I took the package back to my desk. According to NEW Dex, I was around 155 for awhile. According to Leaving-Via-FedEx-Dexcom, I must have hovered in the 160s ALL. DAMN. AFTERNOON. I realized I can’t (probably shouldn’t) send a buzzing box via FedEx. I think I charged-up Broken Slidy yesterday. That box will be buzzing for a bit.
I called Dexcom. Explained I didn’t think I should send a buzzing box in an envelop. The Dexcom dude agreed. I kept talking because I thought they’d be upset. I explained how I’ve been busy, I knew I’d had 2 receivers since Friday, I was sorry, I drank 2 cups of coffee instead of 1 today. Blah, blah, blah. On the other end of the phone, crickets. I told the Dexcom dude the instructions did NOT say to turn the receiver off. I talked about how I’ve been distracted but that the instructions should be spelled out. Still crickets. I finally said how the instructions said I would be charged ($) for the Dexcom if I didn’t get the receiver back in a timely manner. I explained how I guess I could cut off the shipping info and tape it to a new FedEx envelop but I didn’t think they’d accept it. Still no response beyond a “Um-hmm”. I finally asked, “How long is a timely manner really?”.
So folks, if your Dexcom breaks, and they replace it, use common sense and turn OFF the receiver BEFORE you seal it on the return packaging. If you do not follow these steps, please note you may drive your office mate insane as the box buzzes and she keeps checking her phone, convinced she’s getting messages from her daughter that aren’t showing up.
Also “timely” means “30 days”.